experience
& insights
A Chimera? A Polymath?
A strange union of aesthetics, Acumen, & Astuteness
A combination of zeitgeist awareness, sharp business intelligence, experience design & strategy, and consumer insights, that is tough to catalogue but useful in many scenarios. I began in design, grew up in business strategy and consulting, and currently live under the very broad umbrella of customer experience & consumer insights.
Resume ● Cover letter-
Experience Strategy
The ultimate expression of my years of experience in design, HCD, and user experience, expanding into experience strategy, mapping, and process development.
- Experience Innovation
- Service Design/Service Blueprinting
- Experience Mapping
- Journey Mapping
- User Experience Design
- UX Ops & Process
- User Research
- Synthesis
- Experience Planning
- Metrics Development/Analysis
- Usability Testing
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Research & Insights
Most recently, my career has grown to include rigorous and thoughtful consumer, workplace, and secondary research, both qualitative and quantitative, with an emphasis on providing useful insights.
- Research Strategy & Planning
- Secondary Research
- Trend Analysis
- Futurism/Predictions
- Qualitative Interviews
- Focus Groups
- Quantitative Sample Planning
- Quantitative Surveys
- Partnering with Data Analysts
- Segmentation & Persona Development
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Org Design & Ops
Twenty-five years of strategic consulting along one axis or another has resulted in a bevy of operational experiences ranging from supply chain management through digital transformation through department restructuring.
- Collaborative Org Design
- Design Ops
- Research Ops
- Supply Chain Assessment
- Martech Audit
- Transformation
- Strategic Planning
- Brand Analysis
- Innovation & Ideation
- Workforce Analysis
- Recruitment Strategy
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Sectors/Industries
My career has given me the opportunity to be on the inside of a number of different types of organizations and industry verticals, including:
- Healthcare
- Financial Services
- Electronics
- CPG
- B2B & B2B2C
- Publishing
- Specialty Chemicals
- Renewable Energy
- Pharma & Biotech
- Education
- Civic/Government