HOW THE SMITHSONIAN BUILT THEIR JOURNEY MAP, WITH SAMIR BITAR – “we talked about exactly how Samir worked to build the first journey map for the Smithsonian which has established the blueprint for countless innovations in the visitor experience, as well as many basic experiences that needed to be consistent from one part of the museum to the other. Finally Samir walked us through a groundbreaking trip planning tool which Conde Nast called a game changer, which is the Smithsonian’s “Trip Planner.”’
Tagged: blueprints Toggle Comment Threads | Keyboard Shortcuts
-
katie
-
katie
GREAT docs from Megan Miller for Service Blueprinting prep and action:
Practical Service Blueprinting Prep Checklist
-
katie
-
katie
Service Blueprints: Laying the Foundation – “Recently, we introduced you to the core concepts of service design, a powerful approach that examines complex interactions between people and their service experiences. With this post, we examine one of the primary tools of service design: the service blueprint.”
-
katie
Designing for Multi-touchpoint Experiences – slideshow
-
katie
-
katie
Kerry Bodine’s “The Four Types of Customer Journey Maps”
-
katie
-
katie
The difference between a journey map and a service blueprint – Very nice overview here
-
katie
Reply
You must be logged in to post a comment.