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katie 9:44 pm on February 11, 2017 Permalink | Log in to leave a Comment
Tags: cooper, interview, personas ( 18 ), UX ( 48 )

Understanding Personas – An Interview with Alan Cooper
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katie 3:25 am on December 20, 2016 Permalink | Log in to leave a Comment
Tags: blueprints ( 10 ), cooper, CX ( 36 ), design thinking ( 11 ), service design ( 19 )

Terrific article from the inimitable Cooper on Service Design + Blueprints

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