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• katie 2:16 am on December 22, 2016 Permalink | Log in to leave a Comment
  Tags: CX ( 36 ), Jamin Hegeman, resources ( 49 ), service design ( 19 )   

  5 Things I Wish I Knew – A Service Design Journey

   

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• katie 2:15 am on December 22, 2016 Permalink | Log in to leave a Comment
  Tags: adaptive path ( 3 ), CX ( 36 ), Jamin Hegeman, journey mapping ( 11 ), resources ( 49 ), slideshow   

  Mapping the Journey – Experience Beyond the Screen – more from Jamin Hegeman

   

• katie 2:57 pm on December 20, 2016 Permalink | Log in to leave a Comment
  Tags: blueprints ( 10 ), CX ( 36 ), Jamin Hegeman, service design ( 19 )   

  Designing for Multi-touchpoint Experiences – slideshow

   

• katie 2:19 pm on December 20, 2016 Permalink | Log in to leave a Comment
  Tags: blueprints ( 10 ), CX ( 36 ), Jamin Hegeman, service design ( 19 )   

  So you want to be a Service Designer [slideshow]