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katie 11:44 am on June 6, 2017 Permalink | Log in to leave a Comment
Tags: mapping, mobile ( 2 ), store locators, UI ( 4 )

NN Group on store locators

https://www.nngroup.com/reports/ecommerce-store-finders-and-locators/
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katie 2:04 am on December 22, 2016 Permalink | Log in to leave a Comment
Tags: breakout, CX ( 36 ), empathy, group activity, mapping, research ( 5 ), UX ( 48 )

Nice Empathy Map diagrams for group activities
katie 3:27 am on December 20, 2016 Permalink | Log in to leave a Comment
Tags: blueprints ( 10 ), CX ( 36 ), design thinking ( 11 ), journey mapping ( 11 ), mapping, process mapping ( 2 )

Kerry Bodine’s “The Four Types of Customer Journey Maps”

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