Welcome to the d.school’s Virtual Crash Course resource page!
We know not everyone can make a trip to the d.school to experience how we teach design thinking. So, we created this online version of one of our most frequently sought after learning tools. Using the video, handouts, and facilitation tips below, we will take you step by step through the process of hosting or participating in a 90 minute design challenge.”
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http://dschool.stanford.edu/dgift/ – ”
Welcome to the Virtual Crash Course in Design Thinking
“A 90-minute video-led cruise through our methodology”
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https://betterhumans.coach.me/cognitive-bias-cheat-sheet-55a472476b18#.8d2fzf9rs “Every cognitive bias is there for a reason — primarily to save our brains time or energy. If you look at them by the problem they’re trying to solve, it becomes a lot easier to understand why they exist, how they’re useful, and the trade-offs (and resulting mental errors) that they introduce.”
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[Adaptive Path’s] Guide to Experience Mapping: “We’ve been doing experience mapping in our practice for several years now. Why? Customers are increasingly choosing products and services based on the quality of the experiences they have with them. These experiences often break down when they span multiple channels. As a result, organizations need a holistic, human-centered view of the experiences they create. In short, they need a map.” -
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THE CUSTOMER EXPERIENCE JOURNEY MAPPING TOOLKIT – “On this page, you’ll find all of the CX Journey Mapping tools, materials, and guides that we’re developing — everything you need to introduce your teams to this powerful approach for customer-centered action and CX innovation.”
Powerpoints, PDFs, posters, etc.
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Service Blueprints: Laying the Foundation – “Recently, we introduced you to the core concepts of service design, a powerful approach that examines complex interactions between people and their service experiences. With this post, we examine one of the primary tools of service design: the service blueprint.”
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Customer Journey Map “Stencils” – nice looking stuff
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