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• katie 3:25 am on December 20, 2016 Permalink | Log in to leave a Comment
  Tags: blueprints ( 10 ), cooper ( 2 ), CX, design thinking ( 11 ), service design ( 19 )   

  Terrific article from the inimitable Cooper on Service Design + Blueprints

   

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• katie 3:23 am on December 20, 2016 Permalink | Log in to leave a Comment
  Tags: blueprints ( 10 ), CX, design thinking ( 11 ), process mapping ( 2 ), service design ( 19 )   

  The difference between a journey map and a service blueprint – Very nice overview here

   

• katie 2:16 am on December 20, 2016 Permalink | Log in to leave a Comment
  Tags: CX, genius, Liz Sanders, UX ( 48 )   

  Liz Sanders – amazing, wonderful, has written too much for me to read quickly! New Spaces, Places and Materials for Co-Designing Sustainable Futures, Creativity in Strategic Thinking are where I’m starting

   

• katie 4:23 am on December 19, 2016 Permalink | Log in to leave a Comment
  Tags: blueprints ( 10 ), CX, service design ( 19 ), workshop ( 6 )   

  Service Design Blueprints

   

• katie 4:16 am on December 19, 2016 Permalink | Log in to leave a Comment
  Tags: CX, resources ( 49 ), workshop ( 6 )   

  The 4 Types of Customer Journey Maps

   

• katie 2:55 am on December 19, 2016 Permalink | Log in to leave a Comment
  Tags: CX, resources ( 49 ), workshop ( 6 )   

  How to run a customer journey mapping workshop